I understand the pandemic and I am a very patient person but my patients was running thin. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! 2) He only approached us to ask if we're ready to buy instead of asking if we had any questions about the items. He would hide and then pop up on me. The back on the other part of the set is loose. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed to...but why? We spent over $3,000 on this set. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. I somehow agreed to be okay with that date. Will definitely refer friends and family. She also provided a detailed summary of the items we were getting. I’ve had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. Today was my boyfriend and I first time in this store. The managers (Randy & Brandy) at this location WILL NOT take a phone call. Chairs, Hammocks & They said they cannot deliver anything until 18th. It was pricey but was reassured I could get a line of credit to help. As I carefully inspected the other pieces—the dresser and the chest and there are discoloration marks on the furniture, it looks like when they moved the columns the paint wasn’t dry because you can see the layer underneath the paint so don’t let them fool you as THE COLUMNS ARE NOT MADE O F WOOD—looks like chalky substance that is shedding the brown and black paint. However I must admit I fell in with a certain bed. 160 Pages. She asked me to wait, need manager approval again.. expect another 1-3 weeks 1/4/19: guess whattt another 3 weeks have gone by, Dont see my refund neither see the sofas as promised m...Ashley is a legit scammer ...i called again .. this time a guy picked up..said the order is been voided and asked me why I still don't see the refund...he will check with accounting again ...please wait for a few days .... 1/8/19.... hallelujah I finally got my money back from Ashley after weekss without asking them to do anything for me but just to cancel my payment on the same day of purchase. I will not put the delivery guys names above, I just hope that if you get furniture delivered you have more qualified people doing the job. And tried to check the status of my order on Nov 8th. We can't order you the furniture. I spent an entire hour there with not one hello from anyone. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. Luckily I am apparently smarter than the delivery guy because I was able to fix it. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. Liar. I ordered a simple coffee table set on 11/3/19 and was told it would be delivered on 11/8/19. My furniture was supposed to be delivered today. The associate then came over and asked for our personal information. I thought the selection was decent and the prices were middle of the road. We're paying over 2 thousand for this couch and you're gonna talk to a paying customer like that? He said he had just $36.67 in two bank accounts, owned clothes worth $200 and household furniture valued at $1000. Then manager Mike(big liar) promised to have the bed delivered on Friday 09/06 by 6:00pm , then they called us and said there was a delay and we will receive it on Saturday 09/07/19 between 8:00am and 12:00 noon , it's now 2:00pm and we haven't received the order , I just call them and they said that we should receive it by 2:30pm . Ever. The cons: Some complaints with durability reported. Closets & Shelves, Clothing Super cheesy car salesmen attitude who won't leave you alone. I'll never go there again. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. It has been the worst experience. First off, I walk in and as 2 female employees are 2 feet away from me and NO GREETING WHAT SO EVER. This chair is my life line. No wonder the reviews are catastrophic! Shop high-quality mattress brands including Serta, Tempur-Pedic, iComfort, Purple Mattress, Nectar Mattress, ReST, Bedgear M3, and the HOM exclusive Thomas Cole Mattress in the Sleep Express department inside HOM Furniture. Didn't give me instructions on when or how I would be returning this discontinued mattress once mine came in. He's not even overweight! By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! We had a great purchase experience with Desi. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. LOL! OR chairs that have never been sat on because they cannot get the table here and refuse to send the floor model they have! He gave me a hard time about using the restroom cause I didn't want to buy anything today. They sent another worker who said the damage was too extensive for him to fix on his own. I do not recommend shopping here. I wasted my whole day waiting and i had to cancel all my plans becuase i was never informed they were not coming, i was really upset! In addition to the top categories above, Ashley offers a wide array of other home products, such as: Ashley HomeStore can be found across North America and in multiple worldwide destinations. In the end, they did not refund me. I have been waiting on an item I purchased since July. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. Instead, selling it can be less effort. Ashley Furniture has the worst customer service I have ever experienced. Absolutely impossible to get anyone on the phone from customer service. !.LOVE Ashley Furniture!!!!!!!!!!!!!! I’m not a heavy person or even a big person. The two sales persons we worked with have quit. They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. DO NOT EVEN THINK OF SHOPPING HERE! It's been 2 days and no calls after I called them 3 times my self. 30 minutes later she was able to do it. Ron told me Albert was going to be at the store on Sunday. After he refused to wait for her to take her lunch she says "I guess I can help you before I go..." WTF?!? The manager told me that because I had bought a big order (~$1500) I would need to talk to the regional sales rep to get a refund.... Bullshit. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. Often times, we complain about sub par experiences, but I must say Ashley Furniture Associate, Charles delivered exceptional Customer Service. However, it’s my position that their furniture is poorly constructed with cheap material delivered by shady men who don’t care what shape they get your furniture in the house because they are not employed by Ashley Furniture and get paid by how many deliveries they make. Clearly they don't expect you to google and ask them to price match AGAINST THEIR OWN WEBSITE. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. Very friendly in-store staff and delivery team. Not saying I won't ever return here, but the way I left there in a hurry trying to avoid that sales agent makes me think twice about returning. News / Sports / Entertainment / Business / Health / Food / Life / Opinion / Archives / Special Reports; About Us. Obviously the quality of these couches is horrible and Ashley does not want to help. If one was to operate a legitimate business, 2-3 … Is this how salespeople and alleged store managers are trained? Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. The manager on duty was no help at all. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I don’t accept the balance of the order. please do not, i repeat do not, order from this store. There is NO TABLE TO SIT AT! It's plush and comfortable. Having a way to contact the store directly that does not take a half hour at best with automated bull crap is recommended and necessary if you ask me. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. 15 watt LED module. We had to go into the store to get the correction. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. This is the worst customer experience store. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. However, the coffee table arrived damaged. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). Deals, Throw I heartily recommend going to Ashley Home Store. This caused multiple calls to be done in order for this to happen. the head board and the side pieces where the wrong item! We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. Ashley Foley (Associate Publisher) ashley@edensown.com. It was the worst experience I have ever had, totally wasting money and time. No bedroom could possibly be considered complete without a mattress. Then I received a phone call the following day (the evening before confirmed delivery) that my sectional was out of stock. Ashley cannot legally keep money for non-existent orders, yet it continues to refuse to issue a refund. I asked him if this was true 3 times and turns out .. it wasn't when it came time to pay. So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! I am on the verge of returning every single piece of this train wreck and going literally anywhere else. I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). I will NEVER buy from Ashley again. I will definitely recommend getting your furniture from here, very high end & quality. When a traveling salesman comes selling the 50-volume set of Harvard Classics, Olivia makes a $3.00 down payment, since they will replace some of John-Boy's required college books, and help satisfy her occasional desire for adventure. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Manager Karen lied several times. We were advised that we could put the dresser into the same delivery as the couch if we would like to save money on a delivery fee - or we could have the dresser ASAP. So I called them that morning to confirm . Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! Chad Spencer owns the Galleria store in houston. If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. Had no idea was going on. This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing . listen to these reviews a d go elsewhere. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! Now I'm on hold with customer service yet again and nobody answering. SO what they are doing is LYING on delivery dates because once they drop it? With his expertise, knowledge and the showroom choices I was FINALLY able to come to some decisions on my room sets. They gave me the very best price for the bedroom set I purchased. Purchased a couch in July - didn't hear a word about it until October (over 8 weeks)when it was delivered. Salesman Eric NEVER once called back after several requests. 1. So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. I placed a call to the store on 12/7 and spoke to the manager, Kevin. I purchased my couch early December, was promised a Dec 17 delivery and that is when the issues started...My delivery was pushed to the 19th and when i called to inquire i was told the couch was not yet in the warehouse but should be available Dec 28. The absolute worst furniture experience of my life. The original board was glued to the frame and them stapled. He's is useless and doesn't care. The place has the feel of a used car dealership. He gets desperate and starts pushing other beds again. William J. Toole. No one contacted us to tell us we weren't gonna get our whole sectional . They are extremely efficient and professional. What a huge waste of time. We had taken the old bed to the dump the day before!! Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! This problem carried on for over two weeks which is such a waste of time. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE, This was bad. At this point I was upset and refused to business with this store on principle. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. If whenever the chaise arrives, will update. A lot of items were overpriced eg. And why do they continually lie? The corporate office said they can only offer $200 and we can't return the bed or frame. What does that even mean? He stood around waiting for help. Very disappointing. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. They told us to expect 4 items, and only recieved 2 of the 4. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. Avoid this place with all cost! We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. It would be $400 more, I declined. We went there to purchase a bedroom outfit for each of two rooms. We were greeted by sergio who was a salesperson in this location. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. At first, the sales associate was incredibly friendly and helpful. We came back in a few days later to purchase it and was told by the floor manager that 'regional management' only wants the sectional sold with a coffee-table / side-table set (which we already have). I am writing this now because the replacement end table came. There were associates doing nothing. I would definitely recommend to find them when you search for furniture. As you will see, there are many places to sell furniture online. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. "Ok..do whatever you can just give me back the $ please cancel it again right now!" All associates looked at me and did not greet me at all. Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore ..... is there no sense of ownership of what happened?! I came there to buy the things that I found on their website I ended up running away from that guy. Nope. EVER. Ultimately we ended up with two table sets (dining and living room). Still worth visiting as the store is huge. Stroller Accessories, Baby Play Don’t let this happen to you. I went into the store on Christmas Eve with less than an hour until closing. I would also reccomend David helping you out. This store has it all. They came right in did there job and was in and out within half a hour. Steve told me if ANYTHING went wrong with the table they would replace it. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. The sales associate, Scott Grimm, was very helpful and attentive to our needs. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. Customer service tells me that there's a note in the system with the date of delivery, but no one actually entered it in and confirmed it. While waiting for the parts to arrive, the strain of the broken leg caused the frame of the couch to break. 2 days later we go back in to buy a dresser. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. Steve Farris was my salesman. Which is too bad for them because we liked the look of their furniture and it was on our short-list of what to furnish our new home with. My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). read most of the reviews on here! I would never recommend Ashley Home Store or Ashley Furniture to anyone as I believe it is engaged in deceptive sales practices. I got stuck here and spoke to the manager and she said she will come back with an update by the end of the day. The service staff was attentive but did not crowd you at the store! When I was about to walk out he was very rude. At no point did I feel rushed. They put the mattress on a dolly and left it out front for me to handle. Had no idea what we were walking into... Got attacked the second we walked in. Spare yourself the headache and go elsewhere. Well the sticking is coming loose. The next day, I called Customer Service and was told the request STILL hadn't been submitted and the earliest I could receive it was in 1 week. Our large selection of furniture, mattress, and outdoor furniture have made us to the go-to small space furniture store and mattress location in Atlanta since 2010. Do not shop here!!! Thank you so much for the service and we will return again upon redecoration our living room, Horrible customer service in store. Mr. Lonnie asked me questions that would help figure out what would be the best fit for my new apartment. My husband took off a second day from work on Thursday, July 9. I was told it may be up to two weeks before I received my bed that was the beginning of a manipulative that went on for five months. He walks with me for a bit telling me where to look. You will NOT get your furniture delivered, and if you do, never on time. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes.... with the same order). Mind you, I had originally ordered the entire set which totaled $10,500 including a king size mattress and a base. I can't wait to tell my family and friends about this place. And then walked off, escorting them to the back. In terms of material quality, there can be some good bargains to be found, but make sure to take a look at what goes into the furniture. Another top furniture pick are dining room sets, and Havertys offers shoppers dining tables, dining chairs and benches, display cabinets and buffets, formal dining options as well as bar seating options to fit most kitchen and dining rooms. Signed, I was privileged to have Mr. Lonnie as my salesman. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. I was so very excited. After all of that, they said the damage was customer use and would not be covered. This place had many nice salesmen that were able to negotiate prices for it. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. I will try to reach out to their CEO Todd Wanek. I was so mad! I go into the store and the in-store manager gives me some excuse of having a new computer system and that a lot of items lost their shipment dates. The issues was not the product or the sale person. He said it would be easy because it will be delivered directly from store to home. Checked my mom's account on 12/21 and still no refund. I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! The pros: Both name-brand and budget-friendly mattress brands offered. They NEVER call! We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. He stayed around but didnt pester and was happy to answer all my questions and inquires about certain pieces. However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). Confirmed delivery for today with a time frame. No notification was provided about it being back ordered. I was like is this a joke ... but they said the couch was in for delivery a month out so i was like ok.. Never will I ever shop here again. No call. The pandemic I could understand slowing the delivery of the bed as well but honestly my personal opinion is there was not a legitimate reason to make anyone wait five months to receive something they have consistently been paying for I am beyond disappointed with the customer service. And she said it is was not their fault? From Greeting To Helping Out Around The Store. Just got a leather couch for a great deal! Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? After I paid the delivery charge and taxes. Sales manager treated us horrible as if we were some idiots who do not know what is good. Shady company and awful customer service. Ashley refuses to do anything because I’ve had the couches more than a year. Talk about quality. I like the product but sales & direct distribution make me hate this company. Proceeds to whip out the calculator and tell us the price will returning. 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