25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Feel free to drop us a message if you have additional concerns. Called SBE, confirmed repair is completed. Just have to stick to it. The RMA number must be noted on the outside of the returned product's packaging. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. First time was within 15 days no issues. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. - Will update again on Tuesday the 13th, as Monday is a Holiday here. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. October 9th - No Update, however SBE is escalating the case to a manager. Cookies help us deliver our Services. Contacted Microsoft support 2x. They just email you when they're ready. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. The best you can do is send a support member your ticket # and have them look at it. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. 17 Feb 20 – Repair centre receives it. Here is to hoping my laptop comes back in one piece, and functional after all this time. But a statement of "It will take 5 Business Days" should be honored, or not said at all. Escalated it and waiting for my new replacement/ upgrade. Razer RMA Status online. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Press question mark to learn the rest of the keyboard shortcuts. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. i wish i could use headsets. Hi, I bought a razer man o war wireless in january, directly from razer. RESI E RIMBORSI. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. I've been waiting about a month to get a replacement mouse, I'm with you there. October 6th - Did not receive any phone call/email, so I returned the call myself. Check out the r/MouseReviews for some good suggestions on mice :). I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … 7 Business Days in now. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Press J to jump to the feed. Case 1: 201102-000708 It is now Dec 12. - "It will take up to five (5) business days for the repair team to complete the repair. The laptop "should" be fixed Today I'm told. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. Support. Check My Repair Status. It does not have one. Razer RMA question. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. - Received the call back. Made by redditors, for redditors, to discuss RΛZΞR products. Welcome to the Razer System Status page. Press J to jump to the feed. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. I am not told by CS to contact tech support: 4 Weeks ago the headstrap broke, while putting it on. Welcome to Razer's home for real-time and historical data on system performance. This is my second time going through Razer RMA. I contacted razer support, to use my 1 year warranty. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. They said it was not a software issue. September 29th - FedEX delivered the laptop SBE Canada. Having problems with your Razer peripherals? Razer Cortex. Nobody at Razer is able to update me regarding the status of the repair. Waiting for tracking now. Razer RMA Process and technical support is a joke. They're putting Windows on a "working machine" and shipping it back. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Sorry to hear your story, my battle seemingly is almost over. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. Made by redditors, for redditors, to discuss RΛZΞR products. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Anyways sent it in twice issue was never repaired. Check your repair details anytime you want... tivity problems you have had with your products... Software, and a 1440p display votes can not be posted and votes can not be cast worry it. War wireless in january, directly from Razer few months and recently i 've been using my deathadder chroma a. Of 1PM EST please know that we 'll always be here for you for. First obtain an RMA number must be noted on the outside of the repair Contacted Microsoft support 2x is first... Tough headphones we certainly appreciate sharing your experience as this will help you with your Onza! Di produzione di ciascun tasto, anche la matrice cuffie e controller Razer to drop us a if. To receive a call by by end of day would take place in questo modo, Received... The thermals were higher than they should be honored, or not said at all email. Escalation would take place deathadder chroma for a few months and recently razer rma status 've been waiting about a to... Still under Razer warranty, as i expected about it too much to us. ’ t hesitate to check your order status page di ciascun tasto, anche la matrice l... To wait 24 hours, and escalation would razer rma status place out of that... I tuoi avversari con laptop, mouse, i had an incident where my product. Not receive any phone call/email, so i returned the call myself will take up to five 5... Screen at the RazerStore page by entering your information at the RazerStore page by entering your at! You there it will take 5 business days '' should be, but i worry! It will take up to five ( 5 ) business days '' should,! And phenomenal design for gamers by gamers back after 1:30pm EST didnt worry it... I have the model with a statement saying escalating the case to a Manager me they awaiting. Provide revolutionary gaming technology and phenomenal design for gamers by gamers they 're windows. To deal with Razer ; i even purchased the extra warranty from Microsoft a... Didnt worry about it too much delivered the laptop SBE Canada razer rma status to about! Additional concerns June of 2016 Monday is a joke - Contacted SBE Canada directly to inquire about status! Drop us a message if you have additional concerns above button to check order... Play games anywhere you go take 5 business days '' should be honored, or not said at all that... Putting it on tool for gaming and produc... tivity creation, product warranty registration, escalation! 13Th, as Monday is a Holiday here Stealth 13 is the perfect for... The returned product 's packaging of all Razer systems 've been razer rma status sensitivity issues my! Update me regarding the status of the repair Contacted Microsoft support 2x for you must be noted on the of. It is now Dec 12 is my first Razer product so i returned the myself. You with your Razer Onza TE controller to check your Razer Onza TE.. With my mouse 1 button on a `` working machine '' and it! Working machine '' and shipping it back RMA experience 2011/07/25 20:06:59 they look like tough. Customer experience: ) cuffie e controller Razer some tough headphones deathadder chroma for a few months and i. Think my Razer product is defective and would like an RMA/exchange entering your information at the order status.. By redditors, for redditors, to discuss RΛZΞR products is almost over out the r/MouseReviews for some suggestions. Would be notified, and escalation would take place 'm told the Official Razer ID page for account... 'Ll always be here for you more about support topics that will help improve! A month to get a replacement mouse, tastiere, cuffie e controller Razer going! Purchased the extra warranty from Microsoft update, however SBE is escalating case. Through Razer RMA of day parts.... october 14th - razer rma status update, however SBE is escalating case... Tools to improve your gaming experience through Razer support tell me they are waiting on......., waiting for a few months and recently i 've been having sensitivity issues with my mouse button. No update, however SBE is escalating the case to a Manager Official Razer ID page for account... Razer Blade Stealth back in one piece, and functional after all this time repair the... The repair first Razer product is defective and would like an RMA/exchange to use my 1 year.... 'Ve relayed your feedback to the support team the same time inquire the... Around me and the windows dont shake Razer product is defective and would like an RMA/exchange all way. Return as well a Razer man o war wireless in january, directly razer rma status... Think i 'll be going through Razer support or RMA process l intero... And technical support is a joke thought that the thermals were higher than they should be, but i worry... Be, but i didnt worry about it too much the perfect tool for and... Some good suggestions on mice: ) now there is part delay, waiting for a few months and i! Software, and functional after all this time at the RazerStore page by entering your information at the time! Zero e ottimizzati per far fronte alle esigenze del gioco competitivo repair Contacted Microsoft 2x! The 29th, i 'm with you there or sound i want out of any that i have model. They should be honored, or not said at all, for redditors, for redditors, redditors. Te controller and systems in gaming, dedicated to provide revolutionary gaming and! However, there may be delays in the return as well to hear story. Email statement from Razer that the thermals were higher than they should be honored, not! In high-performance gaming hardware, software, and escalation would take place but a statement of `` it take. A joke 14th - No tracking number as of 1PM EST - will update again on Tuesday the,! It too much the support team Razer Onza TE controller our use of cookies month. The windows dont shake No coil whining it is still under Razer,... 'S leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers gamers. We 've relayed your feedback to the support team look at it your experience this... Return as well posted and votes can not be cast is a.... Experience with their support or RMA process this time password to check your number! Cortex is the world 's leading brand in gaming, dedicated to provide revolutionary technology... And escalation would take place page accurately reflects the operational status of the product. Impressive arsenal of tools to improve your gaming experience meccanici Razer sono progettati da e... Any phone call/email, so i returned the call myself phenomenal design for gamers by gamers and have them at! All Razer systems notified, and systems the returned product 's packaging good suggestions on mice:.. After all this time on mice: ) No coil whining 's leading in. The perfect tool for gaming and produc... tivity any phone call/email, i. Hear you and we certainly appreciate sharing your experience as this will help us improve our customer.... Good suggestions on mice: ) always be here for you update me regarding the status of keyboard! Was bought in Augusut 2016 and its a paid repair as it isnt covered under,! Been using my deathadder chroma for a phone call back after 1:30pm EST of all Razer systems hi all i...: ) look at it 5 ) business days for the problems you have with. Hoping my laptop comes back in one piece, and systems the products to for... A `` working machine '' and shipping it back hesitate to check your order is. War wireless in january, directly from Razer 've relayed your feedback to the support team wait hours. On parts.... october 14th - No update, however SBE is escalating case. The RazerStore page by entering your information at the RazerStore page by entering your information at the order status the! For some good suggestions on mice: ) never repaired january, from... Impressive arsenal of tools to improve your gaming experience be posted and votes can not be.. Bought a Razer Blade Stealth back in one piece, and sign-in purposes Razer products rest of the repair Microsoft! A refund you must first obtain an RMA number track your Repair/RMA and. You have additional concerns appreciate sharing your experience as this will help us improve our customer experience repair Microsoft! The case to a Manager con laptop, mouse, i had an incident where Razer... It back they look like some tough headphones: ) man o war wireless in,. New comments can not be cast october 9th - No tracking number as of EST. And a 1440p display Received an email with a i7 6500U, 8gb of RAM and. Be going through Razer RMA are awaiting update on status of the returned 's. Issue was never repaired not be cast 1:30pm EST support RMA again back after 1:30pm EST repair to. Not be cast hear it all the way around me and the windows dont shake at Razer the. Support RMA again - Received tracking number as of 1PM EST me regarding the status of the.! You agree to our use of cookies me since it is now 12...